Responsible Gambling at Casoo Casino

At Casoo we are committed to safer gambling and to keeping play under control for everyone in Canada. We want you to enjoy our site responsibly, so we provide clear tools and support to help you manage your activity, time and spending. If you ever feel play is becoming a problem, we encourage you to use the available controls and reach out for help.

Player protection principles

We follow straightforward principles: prevent underage gambling, promote informed choices, and give players easy access to controls that limit risk. We treat requests for account limits, cool-offs and self-exclusion promptly and confidentially. Our goal is to make it simple for you to take action whenever you need to.

Activity-control tools

You can manage your account from the responsible gambling section in your profile. Tools include deposit limits, loss and wager caps, reality checks and temporary account breaks. Use these features to set practical boundaries that match your budget and schedule.

How to set limits

Limits can be set on a daily, weekly and monthly basis. Changes are applied through your account settings and may include a short waiting period for increases to help prevent impulsive changes. For reductions or self-exclusion we act immediately.

Deposit limits

Deposit limits let you control how much money enters your account over a chosen period. We recommend setting a daily or weekly cap that fits your disposable income. You can update these limits at any time, and our support team can assist if you need help applying them.

Loss limits

Loss limits restrict the amount you can lose in a set period. They are useful if you want to minimise risk during play. Loss limits work alongside deposit limits to give an extra layer of protection against unintended spending.

Time limits and account breaks

Reality checks and time limits remind you how long you have been playing. You can set automatic alerts or enforce short cool-off periods that temporarily suspend play. These tools help reduce continuous sessions and promote healthier gaming habits.

Self-exclusion

If you need to stop playing for an extended period, self-exclusion is available for several months up to multiple years. When you self-exclude we restrict access to your account and remove promotional contact where applicable. Contact our support team via live chat or your account dashboard to request self-exclusion.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, playing longer than planned, hiding activity or neglecting work and relationships. Noticing one or more signs is a prompt to take action with limits, a break or self-exclusion.

Tips for maintaining control

Set clear budgets and stick to them, use deposit and loss limits, schedule breaks, avoid gambling when stressed or under the influence, and only use money you can afford to lose. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you need further support, reach out to provincial problem gambling services or national groups. Examples include Gamblers Anonymous and provincial helplines such as ConnexOntario. Local health services and community counselling can also help. If you need assistance putting tools in place on your account, contact our support team and we will help you through the process.