Data Privacy Policy

This Privacy Policy explains how Casoo collects, uses and protects personal information when you create an account, play games or use our site from Canada. We take your privacy seriously and aim to be clear about the types of data we collect, how we use it, who we share it with, and the choices available to you.

Types of data we collect

We collect data needed to operate an online casino and to comply with legal and safety obligations. Information is collected directly from you, generated by your activity on the site, and received from third-party providers where applicable.

Personal data

Personal data includes account registration details such as your full name, date of birth, email address, phone number, postal address and government ID when required for verification. We also collect payment details needed to process deposits and withdrawals, which may include card information or wallet identifiers. We only request identification documents when needed for Know Your Customer checks, anti-fraud measures and regulatory compliance.

Technical data

Technical data covers IP addresses, device identifiers, browser type, operating system, language settings and other diagnostics necessary to maintain and secure the site. We also log connection and session data to detect abuse and improve performance.

Transactional and activity data

This covers your game history, bets, wins and losses, deposit and withdrawal history, bonus and promotion activity, and support interactions. We use this data to deliver the services you expect, to resolve disputes, and to meet record-keeping requirements.

How we use your information

We use data to create and manage your account, process payments, verify identity, prevent fraud, and comply with legal obligations. We also use information for customer support, technical maintenance, internal analytics, and to personalise certain site features. Where you opt in, we may send service messages and marketing communications; you can manage your marketing preferences in your account settings.

Data protection practices

We protect personal data using industry standard technical and organisational measures, including encryption for data in transit, secure storage, access controls and regular security reviews. Access to your personal information is restricted to staff and service providers who need it to perform their duties. While we work to safeguard your data, no method of transmission over the internet is completely secure.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functions, remember preferences, improve performance and support analytics and fraud detection. Third-party providers may place cookies for analytics, advertising and payment processing. You can manage cookie preferences through your browser or the site cookie settings.

User rights

Canadian users have rights concerning their personal information, including the right to access, correct and request deletion of personal data where applicable under law. You can also withdraw consent for certain processing activities and object to direct marketing.

Access, correction and deletion

To request access, correction or deletion of your personal information, contact our support team. We will respond and take appropriate action in line with applicable law and our verification procedures to protect your account and privacy.

Information sharing and third parties

We share information with payment processors, identity verification services, game and platform providers, fraud prevention partners and legal advisers as necessary to operate the site and meet legal obligations. We require these partners to handle your data securely and only for permitted purposes.

Privacy policy updates

We may update this Privacy Policy to reflect changes in our services or legal requirements. Significant changes will be posted on the site and, where appropriate, notified to registered users. Continued use of the site after posting indicates acceptance of the updated policy.